Genesis Saskatoon is the primary dealership in western Canada – and second on the earth – to be acknowledged with a Forbes Journey Information award.
The “In Partnership with Forbes Journey Information” award was introduced to the dealership and FFUN Motor Group on Tuesday.
Mark Loeppky, CEO of FFUN Group, the distributor for the Genesis model in Saskatoon, mentioned he felt extraordinarily honoured to obtain the award. He mentioned the popularity means the dealership is now related to five-star lodges, eating places, and spas internationally.
The model was acknowledged with the identical award at its London, Ont. location in March.
Alexandra Miziolek, supervisor of coaching and operational excellence with Genesis Motors Canada, defined that the dealership needed to meet three quarters of the 189 tips set by Forbes Journey Information in each enterprise and amenity classes with the intention to qualify for the popularity. She mentioned Saskatoon Genesis met 84 per cent of these requirements.
A number of the tips embrace fundamentals, Miziolek defined, like following up with friends after a go to to the dealership and making certain automobile settings reminiscent of seat placement and radio stations are the identical when shoppers choose up their autos.
Different components are within the small particulars, Miziolek added, reminiscent of utilizing china cups for espresso, documenting espresso orders, and having additional facilities within the washrooms.
She added that workers on the dealerships went by way of particular coaching and have been assessed on their data of luxurious hospitality.
Eric Marshall, director of Genesis Canada, mentioned it’s been a very long time coming for the group.
“The connection with the Forbes Journey Information is the primary of its variety. Not simply in Canada, not simply in North America, however globally for an automotive firm,” he mentioned.
Marshall added that the group is trying to develop from six Genesis retail expertise facilities to a complete of 30 by the top of 2024.