Touring by air could be stress-free for some and irritating for others. Flight cancellations, delays, TSA hiccups, and different issues might immediate individuals to voice their displeasure. Generally that’s on the ticket counter, and typically it’s on-line. However does one airport immediate extra complaints than others?
That was the query for Forbes Advisor writer John Egan, who used machine studying instruments to research the tone of Twitter messages directed at 60 of the busiest airports in America between March 2022 and March 2023. The extra unfavourable the tweets, the extra an airport appeared to play host to dissatisfied vacationers.
Right here’s the way it broke down:
- John Wayne Airport (Santa Ana, CA)
- Jacksonville Worldwide Airport (Jacksonville, FL)
- Eppley Airfield (Omaha, NE)
- Tampa Worldwide Airport (Tampa, FL)
- San Antonio Worldwide Airport (San Antonio, TX)
- Hartsfield-Jackson Atlanta Worldwide Airport (Atlanta, GA)
- San Diego Worldwide Airport (San Diego, CA)
- Nashville Worldwide Airport (Nashville, TN)
- Phoenix Sky Harbor Worldwide Airport (Phoenix, AZ)
- Norman Y. Mineta San Jose Worldwide Airport (San Jose, CA)
There have been few laid-back California vibes when it got here to airports. Three of the highest 10 “angriest” journey hubs are positioned within the state, with John Wayne Airport in Orange County taking the highest spot.
Most complaints concerned wait instances for departures or baggage, rudeness, and sometimes odor. (“Why does the Southwest Air terminal stink a lot??” requested one traveler to their Twitter followers.)
Naturally, Twitter is only one useful resource for measuring client suggestions. John Wayne Airport was really ranked second in buyer satisfaction in a current J.D. Energy survey that compiled an inventory of enormous airports.
If you’d like a premium airport expertise, you would possibly have to plan a trip overseas. A current record of the 20 finest air hubs had no American airports listed. The highest, Hamad Worldwide Airport, is in Qatar, whereas 4 others are in Japan.
