It’s simple to get annoyed on the airport, particularly contemplating the incessantly lengthy traces at check-in and safety, in addition to coping with aircraft delays and cancellations.

There’s annoyed, nonetheless, after which there’s mad. After which there’s simply indignant sufficient to complain about an airport on social media.

So, which airports obtained essentially the most complaints on social media?

Twitter exercise from March 2022 to March 2023, Forbes Advisor analyzed greater than 37,000 tweets directed on the 60 busiest airports within the U.S. to find out which of them angered passengers essentially the most. The researchers then used a machine-learning device to concentrate on Twitter exercise tabbed as “indignant” tweets, in response to Forbes.

Listed here are the highest 10 angriest airports, or a minimum of the highest 10 airports with the angriest passengers, in response to Forbes Advisor.

1. John Wayne Airport, Orange County, California

% Of Tweets Directed At The Airport Deemed Offended: 65 p.c

Essentially the most incessantly used phrases in these complaints have been “Noise,” “Employees, “TSA,” “Complaints,” and “Delayed.”

2. Jacksonville Worldwide Airport, Jacksonville, Florida

% Of Tweets Directed At The Airport Deemed Offended: 60 p.c

Essentially the most incessantly used phrases in these complaints have been “Line,” “TSA,” “Storage,” “Delays,” and “Staff.”

3. Eppley Airfield, Omaha, Nebraska

% Of Tweets Directed At The Airport Deemed Offended: 59

Essentially the most incessantly used phrases in these complaints have been “Delays,” “Climate,” “Chilly,” “Police,” and “Points.”

4. Tampa Worldwide Airport, Tampa, Florida

% Of Tweets Directed At The Airport Deemed Offended: 57

Essentially the most incessantly used phrases in these complaints have been “Luggage,” “Delayed,” “Baggage,” “Safety,” and “Canceled.”

5. San Antonio Worldwide Airport, San Antonio, Texas

% Of Tweets Directed At The Airport Deemed Offended: 57

Essentially the most incessantly used phrases in these complaints have been “TSA,” “Weapon,” “Officers,” “Firearm,” and “Damaged.”

6. Hartsfield–Jackson Atlanta Worldwide Airport, Atlanta, Georgia

% Of Tweets Directed At The Airport Deemed Offended: 56

Essentially the most incessantly used phrases in these complaints have been “Delays,” “Visitors,” “Line,” “Safety,” and “Parking.”

7. San Diego Worldwide Airport, San Diego, California

% Of Tweets Directed At The Airport Deemed Offended: 56

Essentially the most incessantly used phrases in these complaints have been “Ready,” “Safety,” “Line,” “Rental,” and “Canceled.”

8. Nashville Worldwide Airport, Nashville, Tennessee

% Of Tweets Directed At The Airport Deemed Offended: 56

Essentially the most incessantly used phrases in these complaints have been “Visitors,” “Police,” “Ready,” “Passengers,” and “Safety.”

9. Phoenix Sky Harbor Worldwide Airport, Phoenix, Arizona

% Of Tweets Directed At The Airport Deemed Offended: 56

Essentially the most incessantly used phrases in these complaints have been “Rental,” “Line,” “Ready,” “Luggage,” and “Delayed.”

10. Norman Y. Mineta San José Worldwide Airport, San Jose, California

% Of Tweets Directed At The Airport Deemed Offended: 56

Essentially the most incessantly used phrases in these complaints have been “Assist,” “Safety,” “Worldwide,” “Ready,” and “Parking.”

Placing The Findings In Perspective

Whereas John Wayne Airport had the very best variety of disgruntled passengers, by tweet, it’s essential to notice that the airport was ranked second amongst giant airports when it comes to total passenger satisfaction in response to J.D. Energy’s 2022 North America Airport Satisfaction Research.

That survey measured total traveler satisfaction with mega, giant, and medium North American airports by inspecting six elements. So as of significance, these elements are terminal amenities; airport arrival/departure; baggage declare; safety test; check-in/baggage test; and meals, beverage, and retail.

In the meantime, the outcomes of John Wayne Airport’s personal passenger satisfaction survey present a excessive total airport approval ranking. Certainly, 73 p.c of the passengers who have been surveyed in 2022 awarded the airport an total rating of 5/5, in response to John Wayne Airport.

It’s additionally price noting that whereas Tampa Worldwide Airport ranked fourth when it comes to indignant passengers, it ranked highest in total passenger satisfaction amongst airports of its measurement within the J.D. Energy survey.

Equally attention-grabbing is that Jacksonville Worldwide Airport was ranked second in Forbes’ analysis when it comes to indignant passengers. Nonetheless, the airport was additionally ranked third in J.D. Energy’s 2022 North America Airport Satisfaction Research for medium-sized airports.

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