After sitting on the runway for an prolonged wait, Shmuli Evers’s airplane returned to the terminal at John F. Kennedy Airport. The climate earlier this week was too harmful to fly, so his 7 a.m. flight to Florida wouldn’t be taking off. Instantly, the road for Delta’s in-house customer support started to stretch via the airport, stuffed with passengers from his flight. Evers figured he may keep away from the wait by calling Delta’s customer support hotline, so he turned to Google.