Q: We picked up our son at San Jose Mineta Airport at 10 p.m. two days earlier than Thanksgiving. We waited within the cellphone lot till our son texted that he was prepared for us to select him up at Terminal B.
The turnoff for Terminal B was closed off and all vehicles had been being routed all the way in which across the lengthy loop previous terminal A. What ought to have taken 10 minutes become 45 minutes of horrible site visitors.
Are they planning on doing the identical factor earlier than Christmas? Isn’t there some other solution to expedite dropoffs and pickups throughout excessive airport site visitors occasions?
— Lynn McCrory
A: Scott Wintner, San Jose airport’s deputy director, responded to your query. He stated that what you skilled was the airport’s protocol as soon as site visitors backs up at Terminal B, and the tip of the loop there turns into impassable, blocking entry to Terminal A and exiting to Airport Parkway.
If site visitors weren’t rerouted previous Terminal A, the backup would block entrances to close by properties and, ultimately, freeway off-ramps.
He appreciated that you just lowered congestion through the use of the cellphone ready lot. Site visitors quantity shall be excessive once more round Christmas, which suggests site visitors shall be gradual once more attending to and from the terminals.
Q: Maybe you may assist me get a $171 DMV refund which was approved, however which I’ve not acquired 14 months after I first requested it.
The $150 license charge on my 2002 Honda was due on 9/20/2022. I despatched my examine early, however it had not been cashed by the tip of September, so I paid on-line a second time. By then the associated fee was $171, together with a late charge.
The DMV cashed the examine that October, so I known as for a refund, stuffed out the shape they required and was instructed I’d obtain the refund. No refund arrived. I known as once more final December and was instructed to resubmit the shape.
In February, the DMV stated the refund would return to my bank card account, however it had been closed in November 2022, because of fraudulent exercise, so I by no means acquired the refund. Between then and October, I contacted the DMV at the least 5 extra occasions by telephone or letter, and when instructed, submitted the refund request type once more. In July, the DMV stated it had issued a examine in April and to permit 120 days for the examine to reach. It by no means did.
In any case of this, are you able to assist me get my $171 refund?
— Roy Berg, Los Altos
A: I forwarded your info to the DMV. You contacted me this week to say that the DMV had reached out, the issue was resolved, and also you now have your refund.
Search for Gary Richards at Fb.com/mr.roadshow or contact him at [email protected].
