Choice-makers at airports throughout 10 nations are planning to make important investments in expertise over the following yr, together with stepping up the usage of biometrics.
A newly launched report from Amadeus titled Journey Expertise Funding Developments exhibits that 94 p.c of airport IT decision-makers are planning at the least average funding in expertise over the following 12 months, whereas 44 p.c are planning aggressive funding.
The report additionally discovered that 36 p.c of the surveyed airports are targeted on including new expertise for improved airport operations, whereas 33 p.c are in search of to maneuver passenger processing to the cloud so as to have the ability to supply vacationers extra versatile companies.
The examine concerned tapping 50 senior leaders from airports in 10 nations about their journey expertise funding plans and drivers for 2024 and past.
As a part of the examine, airport leaders had been requested to establish the applied sciences that may make the largest affect on airport operations over the following 12 months. The incorporation of extra digital cost capabilities led the best way at 48 p.c, adopted by elevated use of knowledge analytics at 44 p.c and extra integration of biometrics instruments at 34 p.c.
The report notes that airports are working to ship a greater passenger expertise general whereas additionally tackling a difficult working atmosphere.
Holger Mattig, senior vp, product administration, Airport & Airline Operations, Amadeus, informed Breaking Journey Information that the examine responses point out that airports and airways face frequent challenges and share frequent aims.
“Whether or not it’s remodeling the end-to-end passenger expertise with biometrics, lowering baggage delay points or higher managing day-to-day operations with extra collaborative expertise…everybody needs the identical outcomes,” Mattig informed the information outlet.
The survey was performed throughout December 2023.
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