Toronto Pearson has been named the “Finest Airport over 40 million passengers in North America” for the sixth time in seven years by Airports Council Worldwide (ACI) – World, the worldwide commerce consultant of the world’s airports.

This prestigious award, acknowledged and coveted by airports world wide, is a part of ACI World’s Airport Service High quality (ASQ) program, which acknowledges airports delivering the very best expertise for his or her passengers.

The ASQ program is rooted in rigorous scientific methodology that analyzes knowledge from passengers who’ve straight handed via Toronto Pearson, which is claimed to be extra correct than different surveys that weights suggestions from travellers who could not have come to the airport.

The ASQ program’s intention is to offer science-based knowledge to allow 1000’s of airports internationally to repeatedly enhance and adapt to extend the standard and consistency of the client expertise.

“The outcomes of this yr’s survey and this award is the result of the collective laborious work from all our workers, to ship in new ways in which heighten the reliability and delight of the expertise at Pearson,” stated Deborah Flint, president and CEO, Toronto Pearson.

“We see the outcomes of our investments in individuals, property, and know-how that enhanced operations and improved each a part of the passenger journey. Whether or not it’s launching new digital instruments to present our prospects extra management over their expertise, to deploying new modernized tools and finishing extra asset restoration packages, that is all a part of our dedication to offering passengers with a world-class expertise – and we’re excited to ship much more within the years forward.”

Toronto Pearson additionally launched The Pearson Customary in 2023, a program that formalizes accountabilities for airport companions and the airport itself so as maintain everybody to a variety of operational requirements. The steering and expectations are important to drive operational efficiencies.

Toronto Pearson regained the rating in 2023 after profitable “Finest Airport over 40 million passengers in North America” for 5 consecutive years between 2017 and 2021.

“The (ASQ) Awards have fun greater than excellent buyer expertise; it acknowledges the innovation and dedication of your whole airport group. Congratulations to Toronto Pearson in your laborious work that’s redefining the airport expertise,” stated Luis Felipe de Oliveira, director normal, ACI World. “Your dedication to excellence in buyer expertise units a benchmark for airports worldwide! Hold setting the bar excessive.”

This award additionally comes simply weeks after Toronto Pearson rejoined the ranks in Forbes’ listing of “Canada’s Finest Employers” in 2024, which ranks the very best 300 Canadian employers recognized by their impartial survey.

Toronto Pearson ranked quantity 210 general and was ninth amongst all Transportation and Logistics firms included within the listing.

This press launch was ready and distributed by the Larger Toronto Airports Authority.