HEBRON, Ky. — The Cincinnati/Northern Kentucky Worldwide Airport (CVG) was named one of many world’s high airports for buyer expertise within the airport service.

“Peaceable” and “calm” could not all the time be the phrases some use to explain their airport expertise; nevertheless, passenger Niema Dunbar stated that’s all she’s encountered as she waited to examine into her flight to Philadelphia at CVG.

“It was fairly clear; it was fairly simple to get my bag,” she stated. “(There weren’t) large crowds … I feel it’ll be a reasonably good expertise.”

It was her first time flying by means of the airport. Dunbar stated she thinks customer support is crucial to passenger comfortability as a result of not each journey is a trip.

“We frequently neglect that everybody who has a suitcase will not be flying for trip,” she stated. “I feel everybody needs to be handled pretty and comfortably.”

Customer support was one of many major causes CVG was named considered one of North America’s high three airports, serving 5 to fifteen million passengers annually.

CVG can be considered one of eight airports on the earth being inducted into the Airports Council Worldwide (ACI) World Director Basic’s Roll of Excellence, a recognition given to airports which have gained a number of Airport Service High quality (ASQ) awards over a five-year interval.

CVG is honored to win this award as customer support is its high precedence, stated airport spokesperson Mindy Kershner. 

“Any award and recognition is admittedly incredible as a result of it actually does let our crew know that their laborious work issues and that vacationers actually respect the cleanliness of our airport,” Kershner stated. 

Most of the airport’s facilities mirror the tradition of Ohio and Kentucky, such because the Cork and Bottle bourbon expertise, Kershner added.