DUBAI, UAE: Dubai Airports, operator of the world’s busiest worldwide hub, has signed a Memorandum of Understanding (MoU) with Dubai Autism Heart (DAC) to additional elevate the journey expertise at DXB by making it extra accessible and inclusive for Individuals of Dedication (POD) with hidden disabilities.
The MoU aligns with Dubai Airports’ dedication to assist UAE Imaginative and prescient 2021 and Dubai Plan 2021 for the Emirate to be the world’s main disability-friendly metropolis. Constructing on the success of the ‘All of us meet the world otherwise’ programme launched final yr, Dubai Airports continues its efforts to make travelling simpler for passengers with hidden disabilities at each Dubai Worldwide (DXB) and Dubai World Central (DWC).
Essa Al Shamsi, SVP of Terminal Operations at Dubai Airports, mentioned: “We perceive the significance of bridging gaps in service ranges and enhancing services that visitors with disabilities require to take pleasure in their journey to their fullest, and we’re dedicated to repeatedly bettering to satisfy and exceed visitor expectations. Our partnership with the Dubai Autism Heart not solely demonstrates our efforts to offer an distinctive journey expertise for all visitors but additionally underscores our dedication to creating an airport setting the place everybody can really feel comfy and supported.”
Mohammed Al Emadi, Director Normal of the Dubai Autism Heart mentioned, “We’re proud that the cooperation between the Heart and Dubai Airports over greater than a yr has yielded fruit by creating an autism-friendly journey expertise at one of many world’s most distinguished airport hubs.”
Al Emadi expressed his appreciation in the direction of Dubai Airports and their tireless efforts to boost the journey expertise for individuals of willpower, from the providers they search on the airport to implementing an setting that meets their wants as absolutely as others, in keeping with the imaginative and prescient of the UAE’s sensible authorities to remodel the Emirate of Dubai right into a pleasant metropolis for individuals of willpower.
The MoU was signed by Essa Al Shamsi and Mohammed Al-Emadi at DXB’s Al Majlis VIP facility within the presence of senior representatives from each organisations. Following the signing ceremony, the representatives got here collectively at Terminal 3 departure forecourt to plant sunflowers – a globally recognised image for hidden disabilities – in a transfer symbolising positivity, hope, and a brighter future.
DXB obtained the Autism-friendly certificates in November 2022 after efficiently assembly the necessities of DAC’s Autism-Pleasant Programme for offering providers and services to assist accessibility for individuals with autism. DXB launched a variety of choices for POD travellers, together with a journey planner for pre-travel preparation and an Autism Pleasant Route, providing a prioritised route for check-in, passport management, safety checkpoints, and boarding, which might be availed when sporting the sunflower lanyard. Specifically educated Visitor Expertise Ambassadors and staff sporting a sunflower pin are available to help and assist travellers all through their airport journey.
About Dubai Airports
- Dubai Airports owns and manages the operation and growth of each of Dubai’s airports – DXB and DWC.
- As an integrator, Dubai Airports works to steadiness the pursuits of all stakeholders to keep up aviation progress, defend operational resilience and be certain that service suppliers collaborate to offer a protected and safe service and enhance buyer expertise while sustaining a sustainable enterprise.
- DXB welcomed 66m passengers in 2022 to retain its place because the world’s primary airport for worldwide passenger site visitors for the ninth yr working.
- Excessive-resolution photos of DXB can be found right here: Media Library
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